Dear Valued Guest, Thank you for taking the time to provide such detailed and constructive feedback about your experience with us. We genuinely value all guest insights as they are essential for helping us identify areas for improvement.We are pleased to hear that you enjoyed the environment, found the villa area nice, and that the pool was a highlight of your stay.However, we are deeply sorry to learn that several aspects of your visit did not meet expectations. Please accept our sincere apologies for the shortcomings you experienced. We are particularly concerned by your feedback regarding the need for renovation, the basic level of cleanliness, and the unhelpful service from our front desk team. This is not the standard we wish to uphold.We are reviewing our maintenance schedule, reinforcing our housekeeping protocols, and will be conducting additional training with our front desk staff to ensure more proactive and communicative service.We understand that your experience was mixed, but we hope we might have another opportunity to provide you with a more consistent and positive stay in the future.Sincerely,Anthony LimGeneral Manager
Dear KE,Thank you for your kind feedback! We're so glad to hear that you enjoyed the peaceful atmosphere and garden view from your balcony—and what a treat to be visited by one of our resident peacocks! It’s also wonderful to know that our front desk team made a positive impression with their warm hospitality. We look forward to welcoming you back for another relaxing stay soon!Best regardsAnthony LimGeneral Manager
Dear Ching Nga,Thank you for your kind feedback!We’re glad to hear that you and your family enjoyed the spacious Family Room and the complimentary in-room snacks and drinks. It’s wonderful to know your kids had a great time indulging in the western breakfast buffet too!We hope to welcome you back for another memorable family getaway soon.Best regardsAnthony LimGeneral Manager
Dear Yuziicorn,Thank you for choosing to celebrate a birthday with us and for sharing this candid feedback. I’m truly sorry that check-in took slightly over an hour and that we missed your birthday request. This falls short of the experience we aim to deliver.I’m glad to hear our peaceful environment and greenery offered a sense of calm, but it should have been memorable from the very start. Thank you again for helping us improve. We hope to welcome you back soon.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you for sharing such wonderful feedback about your stay with us. We’re truly delighted to know that our team at the Front Desk could make your special surprise a smooth and memorable one, and that you enjoyed the warm hospitality from our staff throughout—from breakfast to housekeeping.It’s also lovely to hear that you appreciated the clean and comfortable room, the pools with their beautiful views, and the complimentary minibar and snacks. Your kind words mean a lot to our team, and we’re so pleased that you and your friends had such an enjoyable experience.We look forward to welcoming you back soon for another memorable stay.Warm regards,Anthony LimGeneral Manager
亲爱的客人,感谢您与我们分享入住体验。很遗憾未能达到您的期望，并对房间设施、清洁服务及泳池体验给您带来的不便表示诚挚歉意。我们已将您提到的问题反馈给相关部门，尤其是电话故障及客房清洁方面，将立即进行跟进与改进。您的意见对我们非常重要，我们会持续提升设施与服务质量，期望未来有机会为您带来更满意的入住体验。此致，Anthony Lim总经理
尊敬的贵宾，感谢您分享入住体验并给予好评。很高兴得知您认可我们步行约7分钟可达英比奥站的便利位置、宽敞合理的客房布局以及丰盛的早餐。对于下午3点办理入住给您带来的不便，深表歉意。该时间主要为确保客房清洁与安全检查所需。我们也提供行李寄存，并在客房允许的情况下尽力提前办理入住；等待期间，欢迎您先行使用酒店设施或在周边轻松游览。期待不久的将来再次欢迎您下榻圣淘沙安曼纳圣殿度假酒店 。此致，Anhony Lim总经理
尊敬的贵宾，感谢您选择下榻并抽时间详尽分享此次入住感受。对于您在办理入住等候时间过长且无人协助行李、公共区域拥挤且有异味、客房陈设与维护不达预期、通过第三方平台退订未能顺利处理、夜间才完成换房安排、早餐品项与用餐动线体验不佳，以及健身房整洁度不足等问题，我们谨致以诚挚的歉意。这与我们一贯追求的标准存在差距，也影响了您原本轻松的度假计划。您提出的每一点意见我们都已转达相关部门作重点覆盘与改进，并将据此优化服务流程、环境维护与现场沟通。我们非常重视您对性价比的反馈，也会在产品与体验上继续提升。再次感谢您的坦诚建议，期待未来有机会以更完善的服务赢回您的信任。此致敬礼，Anhony Lim总经理
尊敬的贵宾，感谢您详细分享入住体验。很高兴得知您对我们整体服务、四楼泳池、以及来回名胜世界与地铁站的定点接驳车感到满意；也感谢您通过携程预订并使用S$30 餐饮券，很开心晚餐菜品合您口味。对于您提到的客房仅部分翻新、卫生间磁砖/五金/浴室柜较旧，以及三楼个别房间能听到流水声的情况，给您带来不便深表歉意。您的反馈我们已记录，并将转达相关团队作为后续优化与维护的重点参考。也感谢您肯定我们在夜间迅速为您调配备用房间的处理。期待不久的将来再次欢迎您下榻，我们将努力为您带来更为完善、舒适的体验。此致，Anhony Lim总经理
Dear Valued Guest, Thank you for sharing your feedback with us.We're glad to hear you enjoyed our convenient location and had a great breakfast experience at Sanctuary Tearoom. A special thank you for recognizing MJ—she truly is a gem, and we’ll be sure to pass along your kind words to her.We’ve also noted your comments regarding the room condition and will take them into consideration as we work on future enhancements.We hope to welcome you back for another enjoyable stay!Best regardsAnthony LimGeneral Manager
