新加坡圣淘沙安曼纳圣殿酒店-住客评论

Guest（家庭旅游） 2025-11-01
地图上看看离那里都近，好方便。实际在山上，爬坡好累……虽然有班车，但不方便。属於进了酒店就不想出去了。有会中文的服务人员，属於第一家遇到中文服务。
酒店回复：
尊敬的贵宾您好，非常感谢您抽出时间与我们分享入住感受。我们很高兴得知您觉得酒店的位置在地图上看起来便利，也感谢您对我们中文服务团队的肯定，能够为您提供语言协助是我们的荣幸。同时，我们也理解您提到的上坡路段可能带来不便。由於酒店坐落於圣淘沙山丘上，被自然环境环绕，因此来回途中确实需要走一些坡道。我们也提供定时班车服务，希望能为客人的出行带来更多便利。很抱歉班车时段未能完全满足您的需求，我们将持续检视班车路线与班次安排，以提升整体体验。再次感谢您的宝贵意见。我们期待未来有机会再次欢迎您，并为您提供更加舒适愉快的入住体验。诚挚问候，Anthony Lim总经理
Guest（情侣） 2025-11-01
设施：很齐全，有小点心，冰饮，自来水。衞生：很好，乾净衞生，放心环境：自然环境极佳。服务：中文前台不经常在，英语前台会藉助翻译软件，小姐姐和小哥哥们都很热心，居住体验很好，十分喜欢。欢迎礼遇:在vivocity有直达酒店的摆渡车，但是没找到地方。欢迎礼遇: 30 美元在二楼食堂，食物乾净衞生，口味嘛，各花入各眼餐饮抵用金:
酒店回复：
Dear Valued Guest,Thank you for your thoughtful and detailed feedback. We’re delighted you enjoyed our well-equipped facilities (snacks, iced drinks and refillable tap water), the excellent hygiene standards, our natural surroundings, and the helpfulness of our team. It’s wonderful to hear your overall stay was excellent.We’re sorry for the inconvenience you faced with language support at Reception and finding the VivoCity shuttle pick-up. We’re strengthening Chinese-speaking coverage across shifts and improving real-time translation support so information is clear and accurate. We’re also updating our pre-arrival guidance to include a simple map and landmark cues for the VivoCity pick-up point, and our Concierge will be happy to guide you in real time on your next visit.Regarding the welcome dining credit, thank you for the note on food hygiene—it’s reassuring to hear—and we understand taste is subjective. We truly appreciate your balanced review and look forward to welcoming you back for another excellent stay.Warm regards,Anthony LimGeneral Manager
Guest（家庭旅游） 2025-10-01
无边泳池不错，距离英比奥站步行7分钟。不是很远。但是酒店房间设施一般，自助早餐咖啡机和下面条的锅遇到故障。体验感不是很好。
酒店回复：
尊敬的贵宾您好，感谢您肯定我们的无边泳池以及步行至英比奥站约7分钟的便利位置。对于您提到的客房设施一般以及早餐时咖啡机与现煮面档锅具故障，向您致歉，这确实影响了体验。感谢您的中肯意见，帮助我们做得更好。期盼有机会再为您提供更顺畅的入住体验。此致敬礼Anthony Lim总经理
Guest（家庭旅游） 2025-10-01
十一期间碰上f1新加坡酒店太贵了，囤的房券价格非常合适，酒店硬件一般，但房间挺大的，服务也还可以，minibar是免费的，总之1000一晚的话性价比还是可以的
酒店回复：
尊敬的贵宾您好，感谢您在十一与F1期间选择入住并分享反馈。很高兴您认可房间面积、服务与免费迷你吧，也感谢您对性价比的肯定。对于您提到的硬件观感一般，我们已在推进分阶段的维护与更新，以提升整体入住体验。期待不久后再次欢迎您光临，我们将努力带给您更舒适的体验。此致敬礼Anthony LimGeneral Manager
Guest（Traveling with friends） 2025-09-01
Lovely, peaceful stay at Amara Sanctuary Resort Sentosa
酒店回复：
Dear Melonpanzzz,Thank you for the lovely note—we’re delighted you enjoyed a peaceful stay at Amara Sanctuary Sentosa. We’d love to welcome you back soon. Warm regards,Anthony LimGeneral Manager
Guest（Family） 2025-09-01
There’s is cockroach inside the room toilet. Called to front desk need dial for few time then only someone to attend. Bad experience
酒店回复：
Dear Joelle,Thank you for bringing this matter to our immediate attention. Please accept our sincerest and most profound apologies for the unacceptable experience you had in your room and for the delay in responding to your call.This falls far below the standard of cleanliness and service we strive to uphold, and we take your feedback with the utmost seriousness.Thank you again for your feedback, which is critical for us to improve. We hope to have the opportunity to restore your confidence in our hotel.Sincerely,Anthony LimGeneral Manager
Guest（Couple） 2025-09-01
We booked the verandah suite but were disappointed as the balcony did not look anything like the picture we saw online. We mentioned this to the Reception staff and they were very helpful. They agreed that the balcony wasn't as advertised and upgraded us to a Couples' Suite which was really lovely. Food was excellent! Staff were really great. We had a lovely time, thank you!
酒店回复：
Dear Valued Guest, Thank you for sharing your experience. I’m sorry about the disappointment with the Verandah Suite balcony. It’s wonderful to hear you enjoyed the Couple Suite, foods and found the staff great—thank you for the kind words.We’d love to welcome you back. Warm regards,Anthony LimGeneral Manager
Guest（Family） 2025-09-01
The not so fantastic experience stared when I stepped into the Amara Sanctuary Sentosa Resort. I was about to check in at the front desk when a man, not sure if he's hotel guest staff or security kept saying, "Check-out, check-out?" in a loud voice. I've not been to any hotel which used such unfriendly tone to talk to guests. I replied "No, check-in". He then asked how many and said take out all IDs in condescending manner. The hotel is obviously understaffed and the check-in staff doesn't greet guests and seems to be in a bad mood. While the space is nice with resort feel, the maintenance needs to be upkept. There were drain flies in the bathroom, the wall is like patchy with black marks, the laminate of the dressing table is chipped off and cuts my arm when I sat at the table. Ive requested for a cake to celebrate our wedding anniversary was only delivered after 7pm. The only staff whom was really friendly was MJ at the breakfast area. The whole place, including the restaurant is understaffed and I understand that the hotel is running full that day. We will need better service in the hospitality, please send your staff for training if they are lack of it. I will try other hotels like Capella, which is next to Amara Sanctuary and won't be back to this hotel again.
酒店回复：
Dear Amanda,Thank you for sharing this feedback, and my sincere apologies for your experience. The way you were addressed at arrival, the tone used when requesting IDs, and the lack of a warm greeting are unacceptable and not our standard. I’m also sorry for the room defects you encountered and for the late delivery of your anniversary cake.We are addressing conduct and service etiquette with our team, and Housekeeping/Engineering are rectifying the room issues and re-inspecting nearby rooms. We’re also changing the celebration amenities delivery. Thank you for recognizing MJ at breakfast—I’ve shared your kind words with her.I understand your disappointment and that you’re considering other options. We appreciate the candid feedback and hope to welcome you back for a seamless experience.Warm regards,Anthony LimGeneral Manager
Guest（情侣） 2025-09-01
原本预订的房间出现了一些小状况，非常感谢值班经理 Shazriena Samad 即时协助处理，并为我们安排了更理想的房间，让我们在圣淘沙度过了一段愉快而难忘的假期！
酒店回复：
尊敬的贵宾您好，感谢您的分享，并对最初房间的小状况向您致歉。很高兴值班经理 Shazriena Samad即时协助并为您安排到更理想的房型，让您在圣淘沙度过愉快而难忘的假期。您的赞美已转达给她与团队，并列入表扬。期待不久后再次欢迎您回到 Amara Sanctuary Sentosa。此致敬礼Anthony LimGeneral Manager
Guest（家庭旅游） 2025-09-01
房间蛮大的，且在新加坡有饮料畅饮，3瓶碳酸饮料，以及奥利奥饼干和茶袋，真的很不容易。房间没有衣架，这个有点不方便。酒店位置距离海滩很近，步行就可以到，前台服务人员态度也不错，乘坐巴士a一站就可以到环球，或者步行也可以。
酒店回复：
Dear Valued Guest,Thank you for the thoughtful review. We’re delighted you enjoyed the spacious room, complimentary minibar treats, friendly Front Desk, and our convenient location near the beach and Universal Studios. I’m sorry about the shortage of hangers in the room—thank you for flagging this. We appreciate your feedback and hope to welcome you back soon.Warm regards,Anthony LimGeneral Manager

新加坡圣淘沙安曼纳圣殿酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-11-01

Guest（情侣） 2025-11-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（Traveling with friends） 2025-09-01

Guest（Family） 2025-09-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-09-01

Guest（情侣） 2025-09-01

Guest（家庭旅游） 2025-09-01

客户评价由实住客人提供的真实点评