Dear Valued Guest,Thank you for taking the time to share your candid feedback regarding your recent stay with us.We sincerely regret to learn that your experience did not meet your expectations of a five-star hotel. Please accept our apologies for the shortcomings you encountered, including staffing levels, service attitude, the unmanned suite priority counter, limited buggy availability, and the breakfast experience. Your comments have been shared with our management team for immediate review and corrective action.At the same time, we are pleased to hear that you found the Courtyard Suite spacious and comfortable, and that it provided a positive aspect to your stay.Thank you once again for your valuable feedback. We appreciate your insights and hope to have the opportunity to welcome you back in the future and provide a more refined and consistent experience.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us.We are pleased to hear that you found our lobby spacious and airy, and that despite the ongoing renovation works, the environment remained comfortable. It is also wonderful to know that you were satisfied with the cleanliness and spaciousness of your room, the television options including Netflix, and the well-appointed bathroom amenities.We appreciate your comments regarding our dining options. While our on-site choices are currently limited, we are glad that you found the menu offerings extensive and enjoyable, and that our breakfast buffet suited your palate.It is also encouraging to hear that you found the various transport options to and from the hotel convenient. Your kind words and positive outlook are truly appreciated, and we are delighted to know that you look forward to returning.We look forward to welcoming you back again soon.Warm regards,Anthony LimGeneral Manager
Dear Thazin,Thank you very much for choosing Amara Sanctuary Resort Sentosa and for sharing your kind feedback.I am delighted to hear that you enjoyed the tranquillity of our resort and that you found it to be a peaceful place to stay. It is also wonderful to know that you appreciated the scenic views, especially from the swimming pool, as well as the cleanliness of your room.I am glad that the complimentary snacks and drinks in the room, along with our breakfast offerings, added to your overall experience. Your positive comments are truly encouraging for our team.We sincerely look forward to welcoming you back for another relaxing stay with us.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest, Thank you very much for taking the time to share such a detailed and uplifting review of your stay with us.We are delighted to hear that you enjoyed the unique colonial charm of the hotel, the spacious accommodation, and the relaxing atmosphere. It is wonderful to know that our location in Sentosa, swimming pool, comfortable bed and pillows, and the full range of amenities contributed positively to your experience. We are also pleased that you found our dining offerings enjoyable and varied.Your kind words about our friendly and helpful team are truly appreciated and will be shared with the staff as encouragement. We are especially grateful for your recommendation and are delighted that your stay was a warm and memorable one.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the future.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest, Thank you for sharing your feedback with us.We are pleased to hear that you had a very good experience and that you enjoyed the Indian selections at breakfast as well as the comfort of our rooms. Your kind comments are truly appreciated and will be shared with our team as encouragement.We look forward to welcoming you back again in the future for another enjoyable stay.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you very much for sharing your generous and thoughtful feedback. I’m delighted to hear that you enjoyed the high-class, colonial charm of the hotel and found the room spacious, comfortable, and well equipped. It’s wonderful to know that the cleanliness of the bathroom, the quality of the amenities, and the overall environment contributed to a relaxing and carefree stay.I’m also pleased that you appreciated the cosy atmosphere, the long pool surrounded by lush greenery, and the variety and quality of our food offerings. Your kind words about our team’s friendly, helpful, and top-notch service are truly encouraging and will be shared with the staff as recognition of their efforts.Thank you for your strong recommendation. We truly appreciate your support and look forward to welcoming you back again for another relaxing and memorable stay.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Amara Sanctuary Sentosa. I’m delighted to hear that, despite some initial difficulty in locating the resort, your overall experience was a very positive one.It’s wonderful to know that our team made your early arrival comfortable with a smooth and cordial check-in, and that you found the rooms well appointed with excellent WiFi. I’m especially pleased that you enjoyed the swimming pool, lush greenery, and the unique natural surroundings, including the birdlife and resident peafowl, which add to the charm of the resort.I’m also glad that the proximity to Imbiah MRT station, Palawan Beach, and the nearby 7-Eleven at Mess Hall proved convenient during your stay. Your kind words about the Sanctuary Tea Room, particularly the warm service and impressive breakfast spread featuring local and Asian cuisine, are truly appreciated and will be shared with the team.Thank you as well for noting the small but meaningful gestures from our staff, such as assisting with umbrellas during the rain. We truly appreciate your feedback and look forward to welcoming you back again for another relaxing and memorable stay.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the elegant environment, found the stay to be good value, and appreciated the rooftop infinity pool with its sea view.It’s also wonderful to know that our convenient location near Universal Studios and the complimentary direct shuttle service added to the ease of your visit.We truly appreciate your support and look forward to welcoming you back to Amara Sanctuary Sentosa again soon.Warm regards,Anthony LimGeneral Manager
Dear Wah Tuu,Thank you for taking the time to share your detailed and thoughtful feedback with us.We are delighted to hear that you enjoyed the unique presence of our resident peacocks and found our shuttle service convenient. We appreciate your comments regarding the shuttle frequency to Universal Studios and will take this into consideration as we review our transport arrangements.We are also pleased that you liked the newly renovated areas of the room, while at the same time we acknowledge your feedback regarding the bathroom facilities. Your observations have been noted and shared with our management team as part of our ongoing improvement efforts.We regret to learn about the confusion encountered at the front desk regarding your breakfast entitlement and apologise for the inconvenience caused. This is certainly not the experience we intend to provide, and we will reinforce service accuracy and training with our team. We appreciate your understanding and are glad that the breakfast offerings were enjoyable overall. Your light-hearted comment about the service experience is well taken, and we will continue to guide our team on maintaining attentiveness while engaging with guests.Thank you once again for your valuable feedback. We truly appreciate your insights and hope to have the opportunity to welcome you back again in the future.Warm regards,Anthony LimGeneral Manager
