Dear HansOlivier,Thank you so much for your glowing and beautifully written review! We're absolutely thrilled to hear that your stay at Amara Sanctuary Resort Sentosa was such a divine experience. It’s wonderful to know that the Courtyard Room with Jacuzzi, welcome treats, Nespresso machine, complimentary mini bar, and pillow menu all added that extra touch of pampering to your getaway.We're also delighted that you enjoyed the breakfast buffet—especially the Belgian waffles and fresh salad bar! Your kind words truly mean a lot to our team, and we’ll be sure to share your appreciation with everyone who helped make your stay special.We’d love to welcome you back for another relaxing escape—hopefully for a longer visit next time! ???Best regardsAnthony LimGeneral Manager
親愛的客人,感謝您詳細而中肯的反饋!我們很高興您整體入住體驗是滿意的,特別是對客房的舒適度、早餐、服務人員的專業態度,以及酒店環境的肯定。我們的孔雀確實是許多住客喜愛的亮點之一,也很高興您喜歡我們的煎蛋和早餐體驗。我們也注意到您提到泳池氛圍較為冷清的部分反饋。這方面我們會與相關團隊進一步探討,提升整體設施的吸引力和使用率。再次感謝您的推薦,也歡迎您在下次圣淘沙之旅再次選擇入住我們酒店!祝您生活愉快!此致,Anthony Lim總經理
尊敬的Qinggehaochi, 感謝您抽出時間分享您的入住體驗!我們很高興得知您對酒店的地理位置感到滿意,也享受了圣淘沙島上便捷的免費交通服務。正如您提到的,酒店附近的A線巴士站確實十分便利,不論是前往沙灘還是其他景點,都可以輕松到達,步行也非常方便。 我們期待您的下次光臨,并希望能為您帶來更多愉快的回憶!如有任何需求,請隨時與我們聯系。 祝您生活愉快! Anthony Lim總經理
Dear Valued Guest,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the peaceful atmosphere, great ambiance, and the friendly service provided by our team. It’s wonderful to know that their smiles left a positive impression on you.We sincerely apologize for the discomfort caused by the humid lobby upon your arrival. This is not the standard we strive for, and we’ll ensure that our maintenance team looks into the air conditioning system promptly to avoid such situations in the future.Your feedback is invaluable in helping us improve, and we hope to have the pleasure of welcoming you back for an even better experience in the near future.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed our service and found the hotel a great retreat. It's wonderful that you had a positive breakfast experience as well.We appreciate your suggestion about offering oat milk as an option for coffee. We'll certainly share this with our team to enhance our offerings in the future.We hope to welcome you back for another relaxing stay soon!Warm regards,Anthony LimGeneral Manager
Dear Valued Guest, Thank you for sharing your wonderful feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed the cozy and relaxing ambiance. It’s heartening to know that our welcoming receptionist added value to your experience and made your check-in process smooth.We truly appreciate your kind words and are delighted that you chose to stay with us. We look forward to welcoming you back for another memorable stay soon! Best regardsAnthony LimGeneral Manager
尊敬的貴賓,感謝您抽出時間分享您的入住體驗!我們很高興得知您對酒店的整體服務和設施感到滿意。能夠為您提供寬敞舒適的房間、齊全的洗漱用品以及免費的迷你吧是我們的榮幸。很高興您喜歡我們美味的早餐和庭院中悠閑漫步的孔雀。我們也非常重視您的稱贊,特別是對于酒店位置和接駁服務的認可。我們會將您的肯定傳遞給前臺團隊,相信他們會因此更加充滿動力。期待您未來再次光臨,繼續為您創造難忘的入住體驗!祝您生活愉快!Anthony Lim總經理
Dear Bearlerie,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and the breakfast. However, we sincerely apologize for the inconvenience caused by the TV issues in your room. We understand how disappointing this must have been, especially for your son.Please rest assured that your feedback has been shared with our engineering team to ensure such situations are addressed more promptly in the future. We truly value your patience and understanding.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay next time.Warm regards,Anthony LimGeneral Manager
尊敬的客人,感謝您抽出時間分享您的入住體驗!很高興得知您對我們的服務、早餐和地理位置感到滿意。我們也很高興能夠為您提供適合中國客人口味的早餐選項,尤其是可以自己煮米粉的體驗。對于您提到的設施老舊和淋浴設備問題,我們深表歉意。我們已將您的意見反饋給相關團隊,并會進一步檢查和改進,以確保為客人提供更舒適的住宿體驗。希望在不久的將來能再次歡迎您回來,給您帶來更完善的入住體驗!祝好,Anthony Lim總經理
您好jimmy1009,我們非常感謝您抽出時間分享您的入住體驗。很高興得知您對我們的服務以及酒店的戶外環境感到滿意,并對圣淘沙島的美景印象深刻。對于您提到的房間維護問題,尤其是床單上的情況,我們深感抱歉。這絕不符合我們的服務標準,我們會立即與團隊跟進,確保此類問題得到妥善處理。您的反饋對我們至關重要,我們將繼續努力改善,期待未來有機會為您提供更完美的入住體驗。圣淘沙安曼納圣殿度假酒店