新加坡圣淘沙安曼納圣殿酒店-住客評論

Guest（家庭旅游） 2025-11-01
地圖上看看離那里都近，好方便。實際在山上，爬坡好累……雖然有班車，但不方便。屬於進了酒店就不想出去了。有會中文的服務人員，屬於第一家遇到中文服務。
酒店回復：
尊敬的貴賓您好，非常感謝您抽出時間與我們分享入住感受。我們很高興得知您覺得酒店的位置在地圖上看起來便利，也感謝您對我們中文服務團隊的肯定，能夠為您提供語言協助是我們的榮幸。同時，我們也理解您提到的上坡路段可能帶來不便。由於酒店坐落於圣淘沙山丘上，被自然環境環繞，因此來回途中確實需要走一些坡道。我們也提供定時班車服務，希望能為客人的出行帶來更多便利。很抱歉班車時段未能完全滿足您的需求，我們將持續檢視班車路線與班次安排，以提升整體體驗。再次感謝您的寶貴意見。我們期待未來有機會再次歡迎您，并為您提供更加舒適愉快的入住體驗。誠摯問候，Anthony Lim總經理
Guest（情侶） 2025-11-01
設施：很齊全，有小點心，冰飲，自來水。衞生：很好，乾凈衞生，放心環境：自然環境極佳。服務：中文前臺不經常在，英語前臺會藉助翻譯軟件，小姐姐和小哥哥們都很熱心，居住體驗很好，十分喜歡。歡迎禮遇:在vivocity有直達酒店的擺渡車，但是沒找到地方。歡迎禮遇: 30 美元在二樓食堂，食物乾凈衞生，口味嘛，各花入各眼餐飲抵用金:
酒店回復：
Dear Valued Guest,Thank you for your thoughtful and detailed feedback. We’re delighted you enjoyed our well-equipped facilities (snacks, iced drinks and refillable tap water), the excellent hygiene standards, our natural surroundings, and the helpfulness of our team. It’s wonderful to hear your overall stay was excellent.We’re sorry for the inconvenience you faced with language support at Reception and finding the VivoCity shuttle pick-up. We’re strengthening Chinese-speaking coverage across shifts and improving real-time translation support so information is clear and accurate. We’re also updating our pre-arrival guidance to include a simple map and landmark cues for the VivoCity pick-up point, and our Concierge will be happy to guide you in real time on your next visit.Regarding the welcome dining credit, thank you for the note on food hygiene—it’s reassuring to hear—and we understand taste is subjective. We truly appreciate your balanced review and look forward to welcoming you back for another excellent stay.Warm regards,Anthony LimGeneral Manager
Guest（家庭旅游） 2025-10-01
無邊泳池不錯，距離英比奧站步行7分鐘。不是很遠。但是酒店房間設施一般，自助早餐咖啡機和下面條的鍋遇到故障。體驗感不是很好。
酒店回復：
尊敬的貴賓您好，感謝您肯定我們的無邊泳池以及步行至英比奧站約7分鐘的便利位置。對于您提到的客房設施一般以及早餐時咖啡機與現煮面檔鍋具故障，向您致歉，這確實影響了體驗。感謝您的中肯意見，幫助我們做得更好。期盼有機會再為您提供更順暢的入住體驗。此致敬禮Anthony Lim總經理
Guest（家庭旅游） 2025-10-01
十一期間碰上f1新加坡酒店太貴了，囤的房券價格非常合適，酒店硬件一般，但房間挺大的，服務也還可以，minibar是免費的，總之1000一晚的話性價比還是可以的
酒店回復：
尊敬的貴賓您好，感謝您在十一與F1期間選擇入住并分享反饋。很高興您認可房間面積、服務與免費迷你吧，也感謝您對性價比的肯定。對于您提到的硬件觀感一般，我們已在推進分階段的維護與更新，以提升整體入住體驗。期待不久后再次歡迎您光臨，我們將努力帶給您更舒適的體驗。此致敬禮Anthony LimGeneral Manager
Guest（Traveling with friends） 2025-09-01
Lovely, peaceful stay at Amara Sanctuary Resort Sentosa
酒店回復：
Dear Melonpanzzz,Thank you for the lovely note—we’re delighted you enjoyed a peaceful stay at Amara Sanctuary Sentosa. We’d love to welcome you back soon. Warm regards,Anthony LimGeneral Manager
Guest（Family） 2025-09-01
There’s is cockroach inside the room toilet. Called to front desk need dial for few time then only someone to attend. Bad experience
酒店回復：
Dear Joelle,Thank you for bringing this matter to our immediate attention. Please accept our sincerest and most profound apologies for the unacceptable experience you had in your room and for the delay in responding to your call.This falls far below the standard of cleanliness and service we strive to uphold, and we take your feedback with the utmost seriousness.Thank you again for your feedback, which is critical for us to improve. We hope to have the opportunity to restore your confidence in our hotel.Sincerely,Anthony LimGeneral Manager
Guest（Couple） 2025-09-01
We booked the verandah suite but were disappointed as the balcony did not look anything like the picture we saw online. We mentioned this to the Reception staff and they were very helpful. They agreed that the balcony wasn't as advertised and upgraded us to a Couples' Suite which was really lovely. Food was excellent! Staff were really great. We had a lovely time, thank you!
酒店回復：
Dear Valued Guest, Thank you for sharing your experience. I’m sorry about the disappointment with the Verandah Suite balcony. It’s wonderful to hear you enjoyed the Couple Suite, foods and found the staff great—thank you for the kind words.We’d love to welcome you back. Warm regards,Anthony LimGeneral Manager
Guest（Family） 2025-09-01
The not so fantastic experience stared when I stepped into the Amara Sanctuary Sentosa Resort. I was about to check in at the front desk when a man, not sure if he's hotel guest staff or security kept saying, "Check-out, check-out?" in a loud voice. I've not been to any hotel which used such unfriendly tone to talk to guests. I replied "No, check-in". He then asked how many and said take out all IDs in condescending manner. The hotel is obviously understaffed and the check-in staff doesn't greet guests and seems to be in a bad mood. While the space is nice with resort feel, the maintenance needs to be upkept. There were drain flies in the bathroom, the wall is like patchy with black marks, the laminate of the dressing table is chipped off and cuts my arm when I sat at the table. Ive requested for a cake to celebrate our wedding anniversary was only delivered after 7pm. The only staff whom was really friendly was MJ at the breakfast area. The whole place, including the restaurant is understaffed and I understand that the hotel is running full that day. We will need better service in the hospitality, please send your staff for training if they are lack of it. I will try other hotels like Capella, which is next to Amara Sanctuary and won't be back to this hotel again.
酒店回復：
Dear Amanda,Thank you for sharing this feedback, and my sincere apologies for your experience. The way you were addressed at arrival, the tone used when requesting IDs, and the lack of a warm greeting are unacceptable and not our standard. I’m also sorry for the room defects you encountered and for the late delivery of your anniversary cake.We are addressing conduct and service etiquette with our team, and Housekeeping/Engineering are rectifying the room issues and re-inspecting nearby rooms. We’re also changing the celebration amenities delivery. Thank you for recognizing MJ at breakfast—I’ve shared your kind words with her.I understand your disappointment and that you’re considering other options. We appreciate the candid feedback and hope to welcome you back for a seamless experience.Warm regards,Anthony LimGeneral Manager
Guest（情侶） 2025-09-01
原本預訂的房間出現了一些小狀況，非常感謝值班經理 Shazriena Samad 即時協助處理，并為我們安排了更理想的房間，讓我們在圣淘沙度過了一段愉快而難忘的假期！
酒店回復：
尊敬的貴賓您好，感謝您的分享，并對最初房間的小狀況向您致歉。很高興值班經理 Shazriena Samad即時協助并為您安排到更理想的房型，讓您在圣淘沙度過愉快而難忘的假期。您的贊美已轉達給她與團隊，并列入表揚。期待不久后再次歡迎您回到 Amara Sanctuary Sentosa。此致敬禮Anthony LimGeneral Manager
Guest（家庭旅游） 2025-09-01
房間蠻大的，且在新加坡有飲料暢飲，3瓶碳酸飲料，以及奧利奧餅干和茶袋，真的很不容易。房間沒有衣架，這個有點不方便。酒店位置距離海灘很近，步行就可以到，前臺服務人員態度也不錯，乘坐巴士a一站就可以到環球，或者步行也可以。
酒店回復：
Dear Valued Guest,Thank you for the thoughtful review. We’re delighted you enjoyed the spacious room, complimentary minibar treats, friendly Front Desk, and our convenient location near the beach and Universal Studios. I’m sorry about the shortage of hangers in the room—thank you for flagging this. We appreciate your feedback and hope to welcome you back soon.Warm regards,Anthony LimGeneral Manager

新加坡圣淘沙安曼納圣殿酒店

客戶評價 由實住客人提供的真實點評

Guest（家庭旅游） 2025-11-01

Guest（情侶） 2025-11-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（Traveling with friends） 2025-09-01

Guest（Family） 2025-09-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-09-01

Guest（情侶） 2025-09-01

Guest（家庭旅游） 2025-09-01

客戶評價由實住客人提供的真實點評