Dear Valued Guest, Thank you for taking the time to provide such detailed and constructive feedback about your experience with us. We genuinely value all guest insights as they are essential for helping us identify areas for improvement.We are pleased to hear that you enjoyed the environment, found the villa area nice, and that the pool was a highlight of your stay.However, we are deeply sorry to learn that several aspects of your visit did not meet expectations. Please accept our sincere apologies for the shortcomings you experienced. We are particularly concerned by your feedback regarding the need for renovation, the basic level of cleanliness, and the unhelpful service from our front desk team. This is not the standard we wish to uphold.We are reviewing our maintenance schedule, reinforcing our housekeeping protocols, and will be conducting additional training with our front desk staff to ensure more proactive and communicative service.We understand that your experience was mixed, but we hope we might have another opportunity to provide you with a more consistent and positive stay in the future.Sincerely,Anthony LimGeneral Manager
Dear KE,Thank you for your kind feedback! We're so glad to hear that you enjoyed the peaceful atmosphere and garden view from your balcony—and what a treat to be visited by one of our resident peacocks! It’s also wonderful to know that our front desk team made a positive impression with their warm hospitality. We look forward to welcoming you back for another relaxing stay soon!Best regardsAnthony LimGeneral Manager
Dear Ching Nga,Thank you for your kind feedback!We’re glad to hear that you and your family enjoyed the spacious Family Room and the complimentary in-room snacks and drinks. It’s wonderful to know your kids had a great time indulging in the western breakfast buffet too!We hope to welcome you back for another memorable family getaway soon.Best regardsAnthony LimGeneral Manager
Dear Yuziicorn,Thank you for choosing to celebrate a birthday with us and for sharing this candid feedback. I’m truly sorry that check-in took slightly over an hour and that we missed your birthday request. This falls short of the experience we aim to deliver.I’m glad to hear our peaceful environment and greenery offered a sense of calm, but it should have been memorable from the very start. Thank you again for helping us improve. We hope to welcome you back soon.Warm regards,Anthony LimGeneral Manager
Dear Valued Guest,Thank you for sharing such wonderful feedback about your stay with us. We’re truly delighted to know that our team at the Front Desk could make your special surprise a smooth and memorable one, and that you enjoyed the warm hospitality from our staff throughout—from breakfast to housekeeping.It’s also lovely to hear that you appreciated the clean and comfortable room, the pools with their beautiful views, and the complimentary minibar and snacks. Your kind words mean a lot to our team, and we’re so pleased that you and your friends had such an enjoyable experience.We look forward to welcoming you back soon for another memorable stay.Warm regards,Anthony LimGeneral Manager
親愛的客人,感謝您與我們分享入住體驗。很遺憾未能達到您的期望，并對房間設施、清潔服務及泳池體驗給您帶來的不便表示誠摯歉意。我們已將您提到的問題反饋給相關部門，尤其是電話故障及客房清潔方面，將立即進行跟進與改進。您的意見對我們非常重要，我們會持續提升設施與服務質量，期望未來有機會為您帶來更滿意的入住體驗。此致，Anthony Lim總經理
尊敬的貴賓，感謝您分享入住體驗并給予好評。很高興得知您認可我們步行約7分鐘可達英比奧站的便利位置、寬敞合理的客房布局以及豐盛的早餐。對于下午3點辦理入住給您帶來的不便，深表歉意。該時間主要為確保客房清潔與安全檢查所需。我們也提供行李寄存，并在客房允許的情況下盡力提前辦理入住；等待期間，歡迎您先行使用酒店設施或在周邊輕松游覽。期待不久的將來再次歡迎您下榻圣淘沙安曼納圣殿度假酒店 。此致，Anhony Lim總經理
尊敬的貴賓，感謝您選擇下榻并抽時間詳盡分享此次入住感受。對于您在辦理入住等候時間過長且無人協助行李、公共區域擁擠且有異味、客房陳設與維護不達預期、通過第三方平臺退訂未能順利處理、夜間才完成換房安排、早餐品項與用餐動線體驗不佳，以及健身房整潔度不足等問題，我們謹致以誠摯的歉意。這與我們一貫追求的標準存在差距，也影響了您原本輕松的度假計劃。您提出的每一點意見我們都已轉達相關部門作重點覆盤與改進，并將據此優化服務流程、環境維護與現場溝通。我們非常重視您對性價比的反饋，也會在產品與體驗上繼續提升。再次感謝您的坦誠建議，期待未來有機會以更完善的服務贏回您的信任。此致敬禮，Anhony Lim總經理
尊敬的貴賓，感謝您詳細分享入住體驗。很高興得知您對我們整體服務、四樓泳池、以及來回名勝世界與地鐵站的定點接駁車感到滿意；也感謝您通過攜程預訂并使用S$30 餐飲券，很開心晚餐菜品合您口味。對于您提到的客房僅部分翻新、衛生間磁磚/五金/浴室柜較舊，以及三樓個別房間能聽到流水聲的情況，給您帶來不便深表歉意。您的反饋我們已記錄，并將轉達相關團隊作為后續優化與維護的重點參考。也感謝您肯定我們在夜間迅速為您調配備用房間的處理。期待不久的將來再次歡迎您下榻，我們將努力為您帶來更為完善、舒適的體驗。此致，Anhony Lim總經理
Dear Valued Guest, Thank you for sharing your feedback with us.We're glad to hear you enjoyed our convenient location and had a great breakfast experience at Sanctuary Tearoom. A special thank you for recognizing MJ—she truly is a gem, and we’ll be sure to pass along your kind words to her.We’ve also noted your comments regarding the room condition and will take them into consideration as we work on future enhancements.We hope to welcome you back for another enjoyable stay!Best regardsAnthony LimGeneral Manager
